Return & Refund Policy
Thank you for shopping with us! We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we’re here to help.
1. Eligibility for Returns
You may return most items within 5 days of delivery for a refund or exchange.
To be eligible, items must be:
-
Unused and in the same condition that you received them
-
In the original packaging
-
Accompanied by proof of purchase (order number or receipt)
2. Non-Returnable Items
The following items cannot be returned:
-
Gift cards
-
Downloadable digital products
-
Perishable goods
-
Personalized or custom-made items
-
Items marked as “final sale”
3. Return Process
To start a return, please contact us at whatsapp 0726985080 with:
-
Order number
-
Item(s) you wish to return
-
Reason for return
Once your return is approved, we will provide instructions and a return shipping address.
4. Return Shipping Costs
-
Customers are responsible for return shipping costs unless the return is due to our error (wrong or defective item).
-
We recommend using a trackable shipping service.
-
Shipping costs are non-refundable.
5. Refunds
After we receive and inspect your return, we will notify you of approval or rejection.
If approved:
-
Refunds are issued to the original payment method
-
Processing time is typically 5–10 business days
6. Exchanges
We can replace items if they are defective or damaged.
To request an exchange, contact us at 0726985080
7. Damaged or Incorrect Items
If you received a damaged or incorrect item, notify us within 7 days of delivery with photos, and we will resolve the issue promptly.
8. Contact Us
If you have questions about this policy, please contact us at:
