Return and Refund Policy
Effective Date: August 4, 2026
At Ampere Systems, customer satisfaction is our priority. We strive to supply quality security, networking, electrical, and solar products that meet your expectations. If you are not completely satisfied with your purchase, you may request a return or refund in accordance with the policy below.
Return Eligibility
To qualify for a return and refund, the following conditions must be met:
- The product must be returned within 30 days from the date of purchase or delivery.
- The item must be unused, undamaged, and in the same condition as when it was received.
- The product must be returned in its original packaging, including all accessories, manuals, and any free promotional items that were included.
- A valid proof of purchase, such as the original receipt, invoice, or order number, must be provided.
Products that do not meet these conditions may not qualify for a refund.
Non-Returnable Items
The following items cannot be returned or refunded unless they are faulty, damaged upon delivery, or supplied incorrectly:
- Products that have been used, installed, altered, or physically damaged after delivery.
- Products with missing accessories or original packaging.
- Special-order, customized, or made-to-order products.
- Digital products or software licenses, where applicable.
- Clearance or final-sale items, unless required by applicable consumer protection laws.
Damaged, Defective, or Incorrect Products
If you receive a product that is damaged, defective, or different from what you ordered, please contact us within 48 hours of receiving your order.
We may request photographs or additional information to help assess the issue. Once verified, we will arrange an appropriate resolution, which may include a replacement, repair, store credit, or a full refund.
How to Request a Return
To initiate a return, please contact our Customer Support team using the details below:
Email: amperesystemske@gmail.com
Phone: (+254) 726 985 080
Phone: (+254) 712 553 154
When contacting us, please provide:
- Your name
- Order number or proof of purchase
- Product name
- Reason for the return request
- Photos of the product, if it is damaged or defective
Our support team will review your request and advise whether it has been approved.
Returning Your Product
Once your return request has been approved, securely package the product and return it to the following address:
Ampere Systems: Tsavo Road, Koone Shopping Mall, Shop A8, Nairobi, Kenya
Customers are responsible for return shipping costs unless the return is due to an incorrect, damaged, or defective item supplied by Ampere Systems.
We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items that are lost during transit.
Inspection and Refund Approval
Once we receive the returned item, our team will inspect it to verify that it meets the return conditions.
We will notify you via email or phone whether your refund request has been approved or declined.
If additional information is required during the review process, we will contact you promptly.
Refund Processing
Approved refunds will be issued using the original payment method whenever possible.
Refunds are typically processed within 7 business days after the returned product has been inspected and approved.
Please note that the time taken for the refunded amount to appear in your account may vary depending on your bank, mobile money provider, or payment service.
Exchanges
If you wish to exchange a product for another item, please contact our Customer Support team. Exchanges are subject to product availability and the same eligibility conditions outlined in this policy.
Order Cancellations
Orders may be cancelled before they have been dispatched. If your order has already been shipped, you will need to follow the standard return process after receiving the product.
Contact Us
If you have any questions about this Return and Refund Policy or require assistance with a return, our Customer Support team is ready to help.
Email: amperesystemske@gmail.com
Phone: (+254) 726 985 080
Phone: (+254) 712 553 154
Address: Tsavo Road, Koone Shopping Mall, Shop A8, Nairobi, Kenya
Facebook: Ampere Systems
We are committed to handling returns and refunds fairly, efficiently, and transparently to ensure every customer enjoys a positive shopping experience with Ampere Systems.